Privacy Policy
Primax Pty Ltd, trading as Capel Vale Wines is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information.
The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes our Privacy Policy for information that is collected through our website www.capelvale.com
Throughout this Policy, we refer to your "personal information" which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.
We will post any changes to this Privacy Policy on the Website, so we encourage you to check this Website Privacy Notice from time to time.
The information we collect
The information about you which we may collect through the Website includes:
- information collected when you join our on-line wine club, industry log in and on-line newsletter which will include personal information such as your name and contact details;
- the content of electronic forms you submit via the Website, requesting us to provide services or information, or take actions, for example access to our industry log in or become a member of the wine club;
- any messages or comments you submit to us via the Website, eg. through an email or "Contact Us" form;
- information collected when you purchase merchandise or wine on-line;
- information you provide to secretarycapel@capelvale.com, where you have used that website to request information or assistance with an on-line order.
You may browse some information-only areas of the Website without providing any personal information, however we may not be able to provide the full range of services through the Website if we are not provided with the information outlined above.
In common with many commercial website we may also collect aggregated information which tells us about visitors to the Website but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the Website are most commonly accessed. This information is used by us to help to administer and improve the Website.
The website uses cookies but this contains no personally-identifiable information.
The site also uses Google Analytics (3rd party) who set their own cookies to track visitor behaviour on the website. We do not have any control over 3rd party cookies. Please see http://www.google.com/intl/en_ALL/privacy.html for their privacy policy.
How we use your information
We may share personal information with other Primax Pty Ltd entities and with third parties including our cellar door wineries, and organisations with whom we have co-promotional arrangements (and any third parties used in administering those arrangements). We may also share personal information with other service providers including organisations that assist us by providing archival, auditing, consulting, mailhouse, delivery, technology and security services.
In addition to providing our services and information to you, we may use or disclose personal information that we collect about you:
- for the purposes for which it was collected;
- where you have consented to the use or disclosure;
- to maintain our relationship with you;
- to the extent that we are required or authorised by law to do so.
We may also use your personal information to keep you informed of our services, events, developments and other matters. If you do not wish to be contacted for those purposes, please let us know using the contact details set out below. We aim to provide you with information and invitations that we consider may be of interest or relevance to your business.
Links
The Website may, from time to time, contain links to the website of other organisations which may be of interest to you. Linked website are responsible for their own privacy practices and you should check those website for their respective privacy statements.
Security
Primax Pty Ltd will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.
The Internet is not always a secure method of transmitting information. Accordingly, Primax Pty Ltd cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information.
Some sections of the Website protect your personal information by requiring you to use a password. For your own protection, we require you to keep this confidential.
Our on-line wine club and service requires your credit card details in order to complete a purchase. These transactions are using a third party entity called Paypal. Paypal uses a 128-bit industry standard security certification. All encryption uses PayPal's security certficate as it is processed through their website. You can view their security policy on https://www.paypal.com/au/cgi-bin/webscr?cmd=_security-center-outside
Access to your personal information
In most cases, you can gain access to the personal information that Primax Pty Ltd holds about you, subject to some exceptions allowed by law.
If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.
Contact details
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:
PO Box 4231, Myaree BC,
Western Australia 6960
T (08) 6364 4847
F (08) 9317 2533
E secretarycapel@capelvale.com
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